FAQs

Frequently Asked Questions (FAQs) 

1. What is Luv Indiya, and where is it located?

   – Luv Indiya is an Indian souvenir store located within the historic Red Fort. We offer a wide range of handmade products inspired by Indian culture.

2. What types of products can I find at Luv Indiya?

   – Luv Indiya offers a diverse collection of handcrafted items, including clothing, jewelry, home decor, and more.

3. Do you ship internationally?

   – Yes, we do. Luv Indiya ships internationally, allowing you to experience the beauty of Indian craftsmanship worldwide.

4. What is your return and exchange policy?

   – We do accept returns and exchanges, but the buyer is responsible for the shipping costs in case of returns. The product must be in its original condition for a return or exchange to be accepted.

5. Is there a specific condition for initiating a return or exchange?

   – Yes, to be eligible for a return or exchange,there has to be a package opening video, the product must be in its original condition.

6. What if the product arrives damaged?

   – If the product arrives in a damaged condition, we will happily resend a replacement. Please contact our customer support team within 7 days of receiving the damaged item to initiate the replacement process.

7. How long do I have to initiate a return or exchange?

   – To be eligible for a return or exchange, you must initiate the process within 7 days of receiving the product.

8. What payment methods do you accept?

   – We accept all major credit and debit cards, as well as digital payment options like UPI and online wallets.

9. How can I contact Luv Indiya’s customer support?

   – You can reach our customer support team via email at info@luvindiya.com or by using our Contact Us page on the website.

10. What is the estimated shipping duration for domestic orders?

    – For domestic orders, the estimated shipping time is 5-7 business days, though this may vary based on your location.

11. How can I track my order’s status?

    – You can track your order by visiting the “Order Tracking” page on our website and entering your order number.

12. Do you offer gift wrapping services?

    – Yes, we offer gift wrapping for an additional fee, which you can select during the checkout process.

13. Are your products ethically sourced and sustainable?

    – Luv Indiya is committed to ethical sourcing and sustainability. Our products are handmade by skilled artisans using eco-friendly materials.

14. Do you have a physical store outside the Red Fort location?

    – No, our only physical store is located inside the Red Fort in Delhi, India.

15. Can I order products online and pick them up at the Red Fort store?

    – Currently, we do not offer in-store pick-up services. All orders are shipped to the provided address.